Privacy Policy

Last updated: January 2026

1. Introduction

PFT Products Pty Ltd (ABN 85 689 412 299) ("PFT", "we", "us", "our") is committed to protecting the privacy of the personal information we collect, hold and use. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information we collect

We may collect the following types of personal information from you:

• Contact details — name, email address, postal address, phone number
• Business details — trading name, ABN, role within the business
• Enquiry content — purchase orders, quote requests, service requests, messages
• Account information — username, password (hashed), access level for dealer/supplier portals
• Technical information — IP address, browser type, device information, pages viewed, referring URLs and other website usage data collected via cookies and analytics

3. How we collect it

We collect personal information directly from you when you:

• Submit an enquiry, quote request or contact form on our website
• Apply to become an authorised PFT dealer
• Place a purchase order through our dealer portal
• Subscribe to our newsletter or RSVP for an event
• Phone, email or visit our office

We may also collect information about you indirectly via cookies, analytics tools, and from third parties such as accredited finance providers (with your consent).

4. How we use your information

We use your personal information to:

• Respond to enquiries, prepare quotes and process purchase orders
• Provide warranty, parts and service support
• Manage dealer and supplier relationships
• Send you product updates, event invitations and news (where you have opted in)
• Improve our website, products and services
• Comply with our legal and regulatory obligations

5. Disclosure

We may disclose your personal information to:

• Authorised PFT dealers and service partners in your region (so they can assist with your enquiry)
• Accredited finance providers (where you have asked us to refer you for finance)
• Service providers who help us operate the website, send emails or deliver parts
• Law enforcement, regulators or other parties where required by law

We do not sell your personal information to third parties.

6. Storage and security

Personal information is stored on secured servers and within our internal systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. Where we no longer need information, we will take reasonable steps to destroy or de-identify it.

7. Cookies and analytics

Our website uses cookies to remember preferences, keep you logged in to the dealer portal, and measure traffic. See our Cookies Notice for details, including how to disable cookies in your browser.

8. Your rights

You have the right to request access to and correction of the personal information we hold about you. To make a request, please contact us using the details below. We may need to verify your identity before releasing information.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page; the "Last updated" date at the top reflects the most recent change.

11. Contact us

PFT Products Pty Ltd
Phone: 0468 187 755
Email: sales@pftproducts.com.au